Code of Conduct
At My Animal Transport, we believe that safe, respectful, and reliable service is the foundation of our community. Whether you are a driver or a shipper, these simple rules apply to every trip.
1. Be Respectful
Treat people and animals with kindness and professionalism. No harassment, discrimination, or abusive language will be tolerated.
2. Communicate Clearly
Respond to messages in a timely manner. Be honest and upfront about schedules, delays, or special requirements. Keep all communication on the platform until a booking is confirmed.
3. Be Reliable
Drivers must arrive on time for pickups and deliveries. Shippers must be present and prepared at the agreed time and place. If plans change, notify the other party and the support team as soon as possible.
4. Prioritize Animal Welfare
Animals must always be safe, secure, and comfortable during transport. Provide water and breaks as needed. Never leave animals unattended in a vehicle.
5. Follow the Rules
Respect all platform policies, including payment, cancellations, and contact exchange. Use accurate information when creating accounts, listings, or profiles. Avoid any behavior that could harm the trust and safety of the marketplace.
Summary
By following this Code of Conduct, drivers and shippers help keep My Animal Transport safe, fair, and trustworthy for everyone. Violations may result in warnings, suspension, or removal from the platform.